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The gap model (adapted from Zeithaml et al. [1]) | Download Scientific Diagram
GAP model of Service Quality
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GAPS Model – Karamat-Khan
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A gap model of purchasing's internal service quality: Concept, case study and internal survey - ScienceDirect
How to Run a Gap Analysis for Customer Service & Understand Customer Satisfaction - Custify
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Gap Model of Service Quality
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Gap Model of Service Quality(5 Gap Model)
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